Shipping Policy
Orders placed before 5 PM are processed and dispatched the same business day. Once shipped, you'll receive a tracking link by email or SMS so you can follow your package every step of the way. Delivery generally takes 2–5 business days depending on your city.
Returns & Exchanges
If your shoes don't fit right, you can request an exchange within 7 days of delivery. Items must be unworn, undamaged, and returned in their original box with tags attached. To start an exchange, reach out through our Contact page with your order number and we'll walk you through the next steps.
Damaged or Incorrect Items
In the rare case your order arrives damaged or isn't what you ordered, contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or refund at no extra cost.
Order Tracking
You can check the status of any order anytime from your My Account dashboard, or by using the tracking link sent to your email after dispatch.